Commercial Roof Customer Service Program

One of the significant benefits of partnering with CentiMark for all your nationwide roofing needs is our dedicated, centralized customer service team. Regardless of your roof portfolio size, you will always have a single point of contact who will take roof service management off your plate. So, you will need to make just one call instead of keeping up with different roofing contractors at all your locations.

How We Set Ourselves Apart

Our dedicated customer service team ensures that you get consistent, high-quality service, preferred pricing and priority scheduling. One call to your representative is all that is needed to get the ball rolling for your roof repair or service. Our team will also provide timely communication throughout the entire process so you know the exact status of your request! 

smiling customer service representative talking on her headset
pressure washed TPO roof by Centimark
roofer shaking hands with customer
commercial roofing service van opened

Benefits of Enrolling

  • ✔ Single point of contact to manage all your requests and service needs
  • ✔  Communication regarding all your project details from start to finish
  • ✔  Compliance with all repair and safety procedures
  • ✔  Online access to all your account information including photos and work authorizations
  • ✔  24/7/365 emergency service for any roof leaks
  • ✔  Customized service programs for your specific requirements

Contact Us Today to Enroll in Our Customer Service Program!

Complete the form below and one of our commercial roofing professionals will contact you as soon as possible!

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The "C"s of Customer Service

Communication

Communication

Consistent and effective communication is how we ensure that you have all the information you need for your experience to be seamless. This includes communicating, dispatching, tracking and response times. We will also follow up with you upon the completion of your project.
Centralization

Centralization

We'll help you gain access to our online customer portal. This is the hub where your vital roofing information is conveniently stored and easily accessible. Here, we house all of your project information, photo documentation, warranties and account information.
Compliance

Compliance

We are your advocates for quality service. This means regularly communicating with you to ensure compliance with all procedures and keeping you updated and informed on your roofing requirements.
Confidence

Confidence

It is critical that you have confidence in the contractor that is performing work on your roof. Providing you with a single point of contact, 24/7 emergency leak service and working with you to help you manage your roofing portfolio are just a few of the ways that we work tirelessly to provide you with a sense of security and confidence in your roof and the contractor that backs it.

We’ll Take Care of Your Roof So You Can Take Care of Your Business

Our dedicated customer service team is your roofing advocate. Their sole job is to ensure you receive support and an unmatched customer experience when working with CentiMark. They will walk you through your project and provide the proper procedures from start to finish. Once your project is completed, we will check on your roof. When you work with CentiMark, you gain a partner who will be there long after completing the project. We invite you to call us to experience the difference with the CentiMark Customer Service Team today.

ENROLL TODAY